The Care Quality Commission

Archived: Jerome House

71 Randall Avenue, London, NW2 7SS

Provided and run by:
Mrs Lucille Rabor

Important: The provider of this service changed. See new profile

All Inspections

31 August 2011

During a routine inspection

As part of this review, we spent time talking to people using the service to gain their views about what it was like living in Jerome House. People told us they liked living in the home, they were happy with their bedrooms, the food was good, they chose what to eat, had their health needs met, and had the opportunity to participate in activities of their choice.

Comments from people included; 'I go to bed when I want', 'I can talk to the staff', 'I have my own things in my bedroom', 'I have my room how I want it', 'I see the doctor when I am ill', 'The staff are ok', 'I talk to staff' 'It's ok here', 'I buy my own clothes', 'I do my own shopping', ' 'I can do what I want to do', 'I go out and about', 'I choose what to eat', ', 'I do lots of things', 'I play darts, I like sport', 'I like music', 'I have been to concerts', 'I go out a lot', 'I go to Wembley and Harlesden', 'I go out into the garden sometimes', and 'I have meetings about my care plan'.

People told us they received the care and support that they needed, and felt fully involved in their plan of care and support. People informed us that staff listened to them and were approachable. People confirmed they felt safe living in the home and told us they would talk to staff if they had any worries or concerns.

During our visit people were seen to be relaxed and showed signs of well being. They smiled, laughed and interacted in a positive manner with other people using the service. People went out into the local community and participated in activities of their choice.

Staff spoke of enjoying their job supporting and caring for people at Jerome House. They confirmed they received appropriate training and felt well supported by management staff.