Brookview Nursing Home

Updated 10 March 2026

Date of inspection: 7 April 2026 to 22 April 2026.

The service is a residential and nursing home providing support to older people and younger adults, some of whom were living with dementia, a physical disability, or had nursing needs. The service can provide care for up to 60 people. At the time of the inspection a total of 29 people were supported. The care home is an adapted building with purpose-built extensions and comprises of 3 floors. However, at the time of the inspection many of the first-floor bedrooms, and associated communal areas, were not in use.
The service had been rated ‘Requires Improvement’ at their previous inspection (report published 15 December 2023). The provider had been in breach of the legal regulations in relation to the hygiene of premises and equipment, staff training, and risk management processes. We had issued the provider with a warning notice on 30 October 2023 which told the provider the improvements we expected them to make.
This unannounced inspection was carried out by one inspector to check whether the required improvements had been made. Improvements were found, the warning notice had been complied with, and the provider was no longer in breach of regulations.
The relationship between the care home team and an external community healthcare team was not always effective, but the manager was committed to developing more positive and effective links with those teams.
The provider now had a good learning culture. New managers had recently been appointed at the service, and they investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The care home facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated.
Staff managed people’s prescribed medicines well and involved people in planning any changes where appropriate.
Leaders and staff had a shared vision based on listening, learning and trust. Managers were visible, knowledgeable and supportive, helping staff develop in their roles. There was now a culture of continuous improvement and of learning lessons from incidents to help reduce reoccurrences.
People’s person-centred care plans and risk assessments took account of their individual communication needs as well as their personal care and health care needs. Staff monitored people’s health to encourage healthy living and made sure people always had enough to eat and drink.
The manager treated staff fairly and respected their wellbeing. There were enough staff with the right skills, qualifications and experience.

Updated 10 March 2026

During our inspection we spoke with 7 people to get their feedback on the care provider. We also received feedback from 5 relatives of people who lived at the care home.

Most people and their relatives were positive about the improvements which had taken place in recent months. They felt safe and were involved in planning their care, where appropriate. People told us they received good care from staff who treated them with kindness.

One family was not happy with the care their relative received, and their complaint was being investigated by the Local Authority and the care provider. The manager explained to us the steps they were taking to try and resolve the issue. This included meeting with the family members, and the Local Authority social worker, to identify possible solutions.

People told us the provider’s regular staff understood their needs and preferences. Most people told us staff generally attended to them quickly when they needed assistance. People told us they liked the food options and the improvements in how the dining room was presented at mealtimes.

People and their relatives told us they could speak with care staff, or the manager, if they had any problems. Most were confident action would be taken, and improvements would be made if they raised any concerns.