Magnolia House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff also treated colleagues from other organisations with kindness and respect.

People and relatives were positive about the staff who supported them. Comments included, “Staff are really attentive and kind.”

Staff ensured people’s privacy was respected, such as when personal care was carried out.

Visiting health and social care professionals said they were always welcomed into the home.

One professional told us, “The manager at Magnolia Houseis always friendly and approachable. She appears to be a very hands-on manager who interacts regularly with the residents. The whole team are helpful and Magnolia House is a calm environment and the residents are happy and say positive things. I visit several care homes and although the interior may be a little run down and not have the nicest decor, I do believe it’s the staff that makes a home and (registered manager) and her team really do excel in making sure their residents are safe and well looked after.”

Staff treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They had a good understanding of people’s needs and knew them well and took account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The registered manager had an open-door policy and spoke with several visitors during our visit. They had a good relationship with both people and their relatives and was attentive and responsive to any discussions or requests.

The provider told us in the provider’s information return, ‘If service users have specific protected characteristics, this is identified through thorough assessment and implemented in individual care plans.’

Improvements were being made to make sure people’s independence and choice was fully promoted. The registered manager was working alongside staff to support staff understanding and further development of their skills.

Care plans contained information about how people liked to receive support, including ‘life histories’ and ‘about me’.

We saw people’s visitors were greeted by staff and made to feel welcome at the service. There were no restrictions on visiting.

Staff responded to people’s needs promptly to minimise any discomfort, concern or distress. The provider listened to and understood people’s needs, views and wishes.

Although staff were busy there was a calm and relaxed atmosphere at Magnolia House. People had access to their call bells where appropriate. When staff were in the communal areas, they were attentive to peoples’ needs.

The provider and registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were well supported, and received regular supervisions and could make suggestions and raise issues.

The registered manager had worked at the home for many years and knew the staff team well. They ensured staff had regular supervisions and an annual appraisal to give staff feedback and development opportunities.