We have not rated this unit before. We rated it as good because:
- Staff had training in key skills, understood how to protect clients from abuse, and managed safety well. Staff assessed risks to clients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment and gave clients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of clients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit clients' needs.
- Staff treated clients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to clients, families and carers.
- Leaders ran the services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of clients receiving care. Staff were clear about their roles and accountabilities.
- The unit had fabric chairs in the unit waiting room. Although these were regularly cleaned, they were stained and appeared to be dirty.
- The unit was in an area that was difficult to access, with limited off-site parking and access to the department was via other units.