Yourlife (Taunton 2)

Updated 5 January 2026

Date of assessment: 7 to 21 January 2026. Yourlife (Taunton 2) is a care at home agency that provides personal care to people living in their own apartments in an assisted living complex. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of the assessment, they provided personal care to eleven people.

This was the first assessment for this service.

Some improvements were needed in relation to medicines and risk assessment and safe recruitment processes. Improvements were also needed to governance processes as they did not identify the above issues we found during the assessment,

People consistently told us they felt safe, respected, and supported to live the life they chose. They described staff as professional, kind, and attentive, and relatives confirmed they were confident in the quality of care. Staff responded promptly to changes in people’s health and worked closely with healthcare professionals to ensure continuity and safe transitions.

People were protected from abuse and avoidable harm. Staff understood safeguarding and whistleblowing procedures and were confident to act on concerns. Systems were in place for incident reporting and learning from events. Environmental safety checks and infection prevention measures were effective.

People’s care and treatment achieved good outcomes and promoted quality of life. Assessments were completed, and care plans were reviewed regularly. Staff worked collaboratively with health professionals and supported people to live healthier lives. Consent was respected, and staff understood the Mental Capacity Act.

People were treated with kindness, dignity, and respect. Feedback from people and relatives was very positive. Staff knew people well and adapted care to individual preferences. People told us they felt involved in decisions about their care. The service promoted independence and choice, and staff responded promptly to changes in health needs. Workforce wellbeing was prioritised, and staff felt supported and valued by the registered manager.

Leadership was visible, approachable, and inclusive. The registered manager had a clear vision and values that were understood by staff and reflected in practice. Staff described the service as a positive and supportive place to work. Governance systems were in place, and audits were carried out regularly. The registered manager was open to feedback and began implementing changes during the inspection. The service demonstrated a commitment to continuous improvement and innovation, including plans to introduce electronic care planning and specialist equipment to promote safety and dignity.

Updated 5 January 2026

People were very positive about the care and support they received. They told us staff were professional, kind, and attentive. One person said, “I always feel safe with the carers – it’s the same seven days a week.” Another commented, “They have become my new best friends. They help me get ready every morning – it’s a good service.” Relatives confirmed they were confident in the service and felt their family members were well cared for, with 1 saying, “It’s all amazing. This is the standard of care that everybody should enjoy.”

People described strong, trusting relationships with staff and valued the continuity of care from a consistent team. They said staff responded quickly when needs changed. A relative told us, “One morning they noticed [person’s] face had a little droop, they called 999 and stayed with [person] in hospital – so good to have that service.” Others gave examples of staff contacting GPs promptly when concerns were raised.

People were supported to make decisions about their care. Where communication needs existed, these were assessed and recorded so staff could provide support in preferred ways. Care plans included details about people’s preferences, life histories, and cultural needs, helping staff deliver person-centred care.

People told us they were involved in reviews and could raise concerns easily. They said managers were approachable and listened to feedback: “The manager runs a monthly meeting that I could attend. We’re kept very much informed of what’s going on.”

People enjoyed social opportunities and activities that helped reduce isolation. They could choose to eat in the on-site bistro or restaurant or prepare meals in their own homes with support. Staff encouraged independence and offered gentle prompts around nutrition and hydration where needed.

Overall, people’s experience of care was positive. They felt safe, respected, and supported to live the life they chose.