10 January 2013
During a routine inspection
One person we spoke with said, "I can't fault the service, everything was explained to me about the endoscopy by the doctor in a relaxing but informative manner."
People's care records demonstrated to us how the clinic established a person's health condition and any associated risks, and used this information to determine how the procedure would be conducted. People's risk assessments which we reviewed demonstrated to us that the provider only completed procedures where it was safe to do so. People could be referred to hospital if they were not happy to be treated at the clinic.
We reviewed the clinics medicines administration and records (MAR) procedures and found that people could be assured that only staff who had been trained in administering medication would be involved in people's medical care. Controlled drugs were held securely and were accessible in the event of an emergency.
Staff at the clinic were supported through a system of competence assessment and annual appraisal which helped ensure that people were only cared for by staff who were competent.
The records we examined provided us with evidence that medical equipment associated with endoscopy procedures and people's general health monitoring had been checked and maintained on a regular basis.