120 Harrowdene Road

Updated 16 February 2026

We carried out this assessment from 11 March to 18 March 2026. The service is a supported living service for women with learning disabilities, mental health and autism. Our assessment was prompted by the length of time since the last assessment.People using the service live in a shared house with wheelchair accessible accommodation on the ground floor. At the time of the assessment 5 people were using the service.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. Staff completed safeguarding training and knew how to raise concerns. Staff were knowledgeable about people’s individual needs and risks, and how to keep them safe. There were enough staff to meet people’s needs in a timely way. Staff were recruited safely. The environment was clean, welcoming and homely, with personalised bedrooms and well-maintained communal spaces.

People were supported by a team of staff who knew them very well, worked well together and enjoyed their work. Staff felt valued, undertook regular training, received supervision and had their welfare considered and responded to.

People’s dignity, privacy and human rights were maintained. Staff treated people with kindness and respect. The relationship between staff and people was warm and friendly. People were encouraged and enabled to be as independent as possible supported by dedicated and committed staff.

Managers were committed to the development of the service to support people to lead their best lives. The culture was inclusive and supported good communication at all levels.

Updated 16 February 2026

People and relatives told us they were happy with the care and support people received and felt the service was safe. People experienced compassionate, personalised care delivered by staff who knew them very well.

Where some people were unable to communicate verbally, we observed interactions between them, their peers and staff. People’s unique communication needs were met, for example through pictures, gestures and their body language. Staff treated people as individuals and adopted their communication style to suit the person they were supporting.

People were supported by staff who were kind, compassionate and who showed a genuine interest in people’s lives. People engaged in meaningful exchanges with staff and lived in a welcoming and positive environment. Staff encouraged people to retain and fully express their individuality and share their sense of humour with others.

Staff supported people to regain and maintain their independence, make choices, and feel a sense of control over their lives. People were clearly comfortable when being supported by the staff team and there was a relaxed atmosphere in the service.