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Inspection Summary


Overall summary & rating

Good

Updated 29 December 2017

This inspection took place on the 6 and 11 December 2017 and was unannounced. The inspection team consisted of one inspector.

Bliss Care Home provides accommodation and personal care without nursing for up to 15 persons who may be living with dementia. At the time of our inspection 11 people were living at the service.

The service has a registered manager. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good, at this inspection, we found the service remained Good overall.

The service was safe. The provider’s recruitment processes ensured that appropriate checks were carried out before staff commenced employment. There were sufficient numbers of staff on duty to meet the needs of people and keep them safe from potential harm or abuse. People’s health and wellbeing needs were assessed and reviewed to minimise risk to health. The service had a good management and monitoring structure in place for medication.

The service was effective. People were cared for and supported by staff who had received training to meet their needs. The staff had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to health and social care services was made when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences. Staff always worked to promote people’s independence through encouraging and supporting people in their individual abilities.

The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and were updated if changes to people’s needs was found. People were supported to follow their interests and participate in social activities. The service had a robust complaints procedure in place.

The service was well led. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis. The provider told us that current systems and processes were being updated to ensure improvements to the service would be made in a timely way.

Inspection areas

Safe

Good

Updated 29 December 2017

The service remains Good.

Effective

Good

Updated 29 December 2017

The service remains Good.

Caring

Good

Updated 29 December 2017

The service remains Good.

Responsive

Good

Updated 29 December 2017

The service remains Good.

Well-led

Good

Updated 29 December 2017

The service remains Good.