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Inspection Summary

Overall summary & rating


Updated 22 January 2020

About the service

Courteney's Lodge is a sheltered housing with care scheme for older people, and people living with dementia. The service is registered with the Care Quality Commission (CQC) to provide the regulated activity Personal Care. At the time of the inspection 34 people were receiving Personal Care at the service.

People’s experience of using this service and what we found

People continued to receive care from staff that were appropriately recruited. The staffing arrangements ensured there were enough staff to meet people's personal care needs. Systems were in place to manage people's medicines.

People continued to receive care from staff that were effectively trained and supported to develop their skills and knowledge. People were supported to maintain health and nutrition according to their assessed needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The relationships between people using the service, relatives and staff were positive. People were treated with dignity and respect. Consistent care and support was provided for people in line with their assessed needs and personal preferences.

Information was made available for people and their representatives on how to raise concerns or make a complaint. The provider had systems in place to handle and record complaints.

The service had an open culture. Systems were in place to provide managerial oversight to continuously monitor the quality of the service. Accidents and incidents were responded to following the providers procedures and used as learning opportunities to reduce the risk of repeat incidents. The registered manager ensured all serious incidents were reported to the relevant authorities and the Care Quality Commission (CQC).

The rating from the previous CQC inspection was displayed as legally required within the service and on the provider website.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (report published 4 July 2017).

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 January 2020

The service was safe.

Details are in our safe findings below.



Updated 22 January 2020

The service was effective.

Details are in our effective findings below.



Updated 22 January 2020

The service was caring.

Details are in our caring findings below.



Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 22 January 2020

The service was well-led.

Details are in our well-led findings below.