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Inspection Summary


Overall summary & rating

Good

Updated 4 July 2017

Courteney’s Lodge is a sheltered housing with care scheme for people with dementia. The service is registered with the Care Quality Commission (CQC) to provider the regulated activity personal care. At the last inspection carried out on the 3 and 8 June 2015 the service was rated Good. At this inspection we found that the service remained Good.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A new manager had been appointed and was in the process of registering with the Care Quality Commission (CQC).

People continued to receive care from staff that were appropriately recruited. The staffing arrangements ensured there were enough staff to meet people’s personal care needs. Systems were in place to manage people’s medicines.

People continued to receive care from staff that were effectively trained and supported to develop their skills and knowledge. People were supported to maintain health and nutrition according to their assessed needs.

The relationships between people using the service, relatives and staff were positive. People were treated with dignity and respect. Consistent care and support was provided for people in line with their assessed needs and personal preferences. Information was made available for people and their representatives on how to raise concerns or make a complaint. The provider had systems in place to handle and record complaints.

The service had an open culture. Systems were in place to provide managerial oversight and continuously monitor the quality of the service.

Inspection areas

Safe

Good

Updated 4 July 2017

The service remains Good.

Effective

Good

Updated 4 July 2017

The service remains Good.

Caring

Good

Updated 4 July 2017

The service remains Good.

Responsive

Good

Updated 4 July 2017

The service remains Good.

Well-led

Good

Updated 4 July 2017

The service remains Good.