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Inspection Summary


Overall summary & rating

Good

Updated 2 October 2018

Maple House is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Maple House accommodates up to four people with a learning disability in one adapted building. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. At the time of this inspection there were three people using the service.

This inspection took place on 29 August 2018. At our last inspection of the service in March 2016 we rated the service ‘good’. At this inspection we found the evidence continued to support the rating of ‘good’. There was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were safe at Maple House. Staff were trained to safeguard people from the risk of abuse and knew how to report any safeguarding concerns about people to the appropriate person and agencies. Staff understood the risks posed to people and followed current guidance about how these should be minimised to keep people safe from injury or harm. The provider acted to make improvements when things went wrong. At this inspection we saw improvements had been made following an incident involving a person to help reduce the risk of a similar incident reoccurring.

Risks posed by the premises were appropriately managed. The provider maintained a servicing programme of the premises and the equipment to ensure areas covered by these checks did not pose unnecessary risks to people. The premises were clean, and staff followed good practice to ensure risks to people were minimised from poor hygiene and cleanliness when providing personal care, cleaning the premises and when preparing and storing food. Medicines were stored safely and securely, and people received them as prescribed.

There were enough staff at the time of this inspection to meet people’s needs and keep them safe. The provider maintained a robust recruitment and selection process and carried out appropriate checks to verify staff's suitability to support people. Staff received regular training to keep their knowledge and skills up to date with best practice. Staff had work objectives that were focussed on people experiencing good quality care and support which were monitored and reviewed by the registered manager. Staff knew people well and understood people’s needs, preferences and choices. They were aware of people’s preferred communication methods and how people expressed their needs.

People and their representatives continued to be involved in planning their care so that they would receive personalised support. Staff followed current best practice, legislation and standards to support people to experience good outcomes in relation to their healthcare needs. People and their representatives were involved in reviews of their care which helped to ensure that the support provided continued to meet their needs.

People were supported to keep healthy and well, to maintain a healthy and well-balanced diet and helped to access healthcare services when needed. Good relationships had been developed with local health professionals. Staff shared information about the healthcare needs of people to aid professionals understanding of people’s needs, wishes and preferences. This helped to reduce some of the risks that people could experience accessing these healthcare services due to their disability.

The design and layout of the premises provided people with flexibility and choice in how they spent their time when at home. People participated in a wide range of activities an

Inspection areas

Safe

Good

Updated 2 October 2018

The service remains good.

Effective

Good

Updated 2 October 2018

The service remains good.

Caring

Good

Updated 2 October 2018

The service remains good.

Responsive

Good

Updated 2 October 2018

The service remains good.

Well-led

Good

Updated 2 October 2018

The service remains good.