Harrow Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Patients could request information in large print or alternative formats. Reading glasses and a magnifying glass were available to support patients with impaired vision. The practice had a hearing induction loop to support patients with a hearing impairment. The practice was wheelchair accessible with step-free access, ground floor treatment rooms, specialist dental chairs and an accessible toilet. The treatment rooms on the first floor were accessed via the lift which was in good working order. Staff had access to language translation and interpreting services, and staff spoke a variety of languages including Farsi, Swedish, Hungarian, Hindi and English.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, patients who experienced anxiety or nervousness were allocated additional appointment time to ensure they receive the appropriate support including taking breaks.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability. Staff had completed training in disability awareness.

The practice displayed its opening hours and provided information on their website, patient information leaflet, social media page, NHS Choices website, internet search engines, answer phone message when the practice was closed and at the practice.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.