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Springfield Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 17 March 2021

About the service

Springfield is a care home providing personal care for 69 older people.

People’s experience of using the service

Risk assessments did not always contain the relevant information about people’s known risks to mitigate or prevent incidents. Incidents and accidents were not always reported to CQC. Lessons learnt from incidents were not effective to prevent future occurrences. At times there were not always enough staff to meet people’s needs. Recruitment processes were sufficient. We found medicines were not always managed safely. People told us they felt safe living at Springfield.

Quality assurance systems were not robust as the monitoring in place did not identify the concerns we found on inspection. Audits were carried out however, there was no overall action plan within the home. Meetings were held with people, their relatives and staff to ask for their views and their suggestions to improve the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 19 June 2019).

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 17 March 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 17 March 2021

Caring

Good

Updated 17 March 2021

Responsive

Requires improvement

Updated 17 March 2021

Well-led

Requires improvement

Updated 17 March 2021

The service was not always well-led.

Details are in our well-led findings below.