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Pendeen Community Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 18 January 2019

About the service: Pendeen Community Care Ltd is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to 62 people in the Redruth and surrounding areas in Cornwall.

People’s experience of using this service:

People were supported by staff that were caring, compassionate and treated them with the utmost dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible.

The provider ensured people had regular staff meaning people and staff were able to build positive relationships. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people’s freedom for their safety and wellbeing.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.

Audits were completed by staff, the registered manager and provider to check the quality and safety of the service.

The registered manager, director and human resources director team worked well to lead the staff team in their roles and ensure people received a good service.

More information is in Detailed Findings below

Rating at last inspection: Good. (Report published 15 June 2016)

Why we inspected: This was a planned comprehensive inspection based on the rating of Good at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 January 2019

The service was effective

Details are in our Safe findings below.

Caring

Good

Updated 18 January 2019

The service was caring.

Details are in our Safe findings below.

Responsive

Good

Updated 18 January 2019

The service was responsive.

Details are in our Safe findings below.

Well-led

Good

Updated 18 January 2019

The service was well-led.

Details are in our Safe findings below.