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Inspection Summary


Overall summary & rating

Good

Updated 18 April 2019

About the service:

Bridgewood Mews is a 22-bedded purpose-built property and provides nursing care and support for younger adults with complex physical and mental health needs. At the time of our inspection there were 20 people using the service

People’s experience of using this service:

¿ People felt safe at the home which they said was well-staffed. They had personalised care plans and chose how they wanted staff to meet their individual needs.

¿ Staff supported people with their cultural needs, including those relating to language, ethnicity and religion.

¿ Staff had additional training to ensure they understood the complex needs of some of the people using the service. They met people’s healthcare needs in conjunction with external specialists.

¿ People had plenty to eat and drink. They were offered food from different cultures including Asian, Caribbean, and English and chose what they liked.

¿ The home was purpose built and all areas were accessible to people with limited mobility. It was clean, tidy and fresh throughout. Improvements to the decoration were ongoing.

¿ The staff were kind and respectful. They knew people well and understood what was important to them.

¿ Members of the staff team used Sign Language and people had the support of external communication specialists to ensure their voices were heard.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People led active lives and staff supported them to take part in a wide range of one-to-one and group activities.

¿ The staff worked as a team, supporting each other, and ensuring they were there for people, regardless of their specific roles at the home.

¿ People had the opportunity to provide feedback on the home at one-to-one and group meetings, and through the service users council and the provider’s regular quality surveys.

¿ The provider and managers carried out audits of all aspects of the service to ensure it was running well and providing people with safe, high-quality care and support.

Rating at last inspection

At the last inspection we rated this service Good (report published on 8 September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 18 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 18 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 18 April 2019

The service was well-led.

Details are in our Well-led findings below.