Archived: Court House Clinics Limited - Sheffield

On the day of the inspection there were no patients booked into the clinic to receive treatments. We therefore spoke privately over the telephone with three people that had recently attended the clinic to receive treatments registerable with us.

All three people told us they were "pleased" with the service. They told us that staff were "friendly and professional." One person said, "I have to travel a long way to get here, but I won't change because I trust them here." Another person said, "I get a good service here, the staff treat me with compassion and respect."

All three people that we spoke with said that they felt safe in the care of the doctor. They also said that all members of the staff team acted in a professional manner. One person said, "the doctor is really good at explaining my treatment to me."

Staff that we spoke with said they were well supported by the registered manager to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.

We found that the complaints procedure was brought to the attention of people in a proactive way and the provider had taken reasonable steps to ensure people's complaints were investigated and resolved to the satisfaction of people.

We spoke with the person who had received treatment and they confirmed they were asked for and were requested to sign documentation to confirm their consent to the treatment to be provided.

People were not protected against the risks of receiving treatment that may be inappropriate or unsafe, because there was no evidence a full assessment of the needs of the person had taken place and the planning and delivery of treatment to meet their needs did not ensure their welfare and safety. The person we spoke with described their experience by saying, 'It was mediocre at best. I haven't been left with anything life threatening, but it was a poor job.'

The provider had an appropriate recruitment policy in place.

The environment was clean and hygienic.

The complaints procedure was not brought to the attention of people in a proactive way and the provider had not taken reasonable steps to ensure people's complaints were investigated, and where possible, resolved to the satisfaction of that person.