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Belong Crewe Care Village Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 14 November 2017

This inspection took place on 24 and 27 July 2017 and was unannounced.

Belong Crewe care village provides accommodation for up to 66 people who require nursing or personal care. At this inspection 65 people were living there some of whom were living with dementia. There were six separate households over three floors. These households were named Britannia, Coronation, Duke, Jubilee, Patriot and Royal Scott. Individual households were named after famous trains which built on the links to the Crewe railway network.

Belong Crewe was previously rated as good following our inspection on 7 September 2015. This rating was displayed in the reception area and also on the provider’s website.

At this inspection we found the service was overall outstanding.

A registered manager was in post and present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received excellent care from a staff team which was highly skilled, trained and motivated. The provider supported staff champions within the service who actively supported people to ensure they experienced good healthcare outcomes in areas such as dementia. Staff members had individualised development plans which capitalised on their skills to provide effective care for people. Staff members were actively encouraged by the provider to develop their professional skills and knowledge.

People were supported with links with health and social care services which were excellent. Where people had complex and continued health needs staff sought to improve their care, treatment and support by identifying and implementing best practice. People benefited from receiving support in a place best suited to meet their physical and emotional needs. Belong Crewe had achieved recognised accreditation in a number of schemes including dementia and end of life.

People received support from staff who had an excellent understanding of their social and cultural diversity, values and beliefs that may have influenced their decisions on how they want to receive care, treatment and support.

People had positive and empowering relationships with those they lived with and those who supported them. People received emotional support and took strength from those around them. People were encouraged to further develop relationships that mattered and brought value to their lives.

Staff were excellent in enabling people to remain independent and had an in-depth appreciation of people’s individual needs around privacy and dignity.

People’s human rights were promoted by staff members who were aware of current guidance and legislation which directed their work. People were involved in decisions about their care and had information they needed in a way they understood.

People were supported to eat and drink sufficient amounts to maintain good health. People’s personal likes and preferences were known by the staff who supported them to make informed decisions regarding their diet.

People received support that was flexible and responsive to their individual needs and preferences. Staff and the management team sought creative ways to enable people to live as full a life as possible. People received person-centred care which achieved outstanding results. People took part in social activities, and where appropriate education and work, which was innovative and met people’s individual needs, likes and aspirations.

People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. People were supported by enough staff who were available to safely meet their needs.

People had individual assessments of risk associated with their care. Staff knew w

Inspection areas

Safe

Good

Updated 14 November 2017

The service remained safe.

People were protected as staff had received training and understood how to recognise and report any concerns they had about people�s safety or wellbeing. There were enough staff available to safely support people and to meet their needs in a timely way.

When recruiting new staff the provider followed safe recruitment practices. People were supported with their medicines by trained and competent staff members.

Effective

Outstanding

Updated 14 November 2017

The service was exceptionally effective.

The provider supported staff champions within the service who actively supported people to ensure they experienced good healthcare outcomes in dementia.

The provider�s links with health and social care services were excellent. Where people had complex or continued health needs staff always sought to improve their care, treatment and support by identifying and implementing best practice.

The service had achieved recognised accreditation schemes. There was a proactive support system in place for staff that developed their knowledge and skills and motivated them to provide a quality service for people.

People were actively encouraged to make decisions impacting on their care and support and were provided with information in a way they understood. People had their human rights protected by staff members who knew and followed current guidance.

Caring

Outstanding

Updated 14 November 2017

The service was exceptionally caring.

Staff had an excellent understanding of people�s social and cultural diversity, values and beliefs that may influence their decisions on how they want to receive care, treatment and support.

People had positive and empowering relationships with those they lived with and those who supported them. As a result of these relationships people received emotional support and took strength from those around them. People were encouraged to further develop relationships that mattered and brought value to their lives.

Staff were exceptional in enabling people to remain independent and had an in-depth appreciation of people�s individual needs around privacy and dignity.

Responsive

Outstanding

Updated 14 November 2017

The service was exceptionally responsive.

The service was flexible and responsive to people�s individual needs and preferences, finding creative ways to enable people to live as full a life as possible. People received person-centred care which achieved exceptional results.

People took part in social activities, and where appropriate education and work, which was innovative and met people�s individual needs, likes and aspirations.

People received care and support that was personal to them. People along with their family and friends, were encouraged to develop comprehensive plans which reflected what they wanted to achieve. Their individual needs, likes and personal histories were known by those supporting them.

Staff used innovative and individual ways of involving people so that they feel consulted, empowered, listened to and valued.

Well-led

Outstanding

Updated 14 November 2017

The service was very well led.

The provider had an excellent track record of compliance. There was a very strong organisational commitment to developing services for the benefit of people.

The management team was approachable and demonstrated strong leadership. They displayed the provider�s core values and engaged community partners in initiatives which enhanced people�s experiences. They implemented initiatives and demonstrated best care practices by engaging a number of external professionals to expand on people�s experiences.

People were involved in the running of where they lived. Their thoughts and opinions were sought and their feedback valued by those supporting them. The provider was transparent and encouraged feedback from people.

The provider had robust quality monitoring systems in place to drive and sustain improvements.