The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: London Imaging Centre

11 Wimpole Street, London, W1G 9ST (020) 7467 8800

Provided and run by:
InHealth Limited

All Inspections

3 February 2014

During a routine inspection

We saw copies of written consent forms that had been completed by patients. We spoke to a person using the service who confirmed that he had been asked to give both verbal and written consent. We also looked at the results of the patient feedback survey collected between October 2013 and December 2013 to which 29 people had responded. The majority of people rated the information they had received prior to their scan as "excellent" or "very good" and that their procedure was explained in a way they could understand.

In the patient feedback survey the majority of people rated their overall satisfaction with the services as "excellent" as well as the staff they had met. The person we spoke with described the services as "pretty good" and was positive about the quality of the scan they had received. All staff had received training in what to do in a medical emergency. They had access to emergency drugs and equipment.

People were protected from the risk of infection because appropriate guidance had been followed.

Appropriate checks were undertaken before staff began work.

There was a complaints policy and procedure in place. This featured details about investigating complaints and responding to them, as well as specific timescales for doing so. Staff were able to described the complaints process to us and provide examples of how they had made changes as a result of them.