The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Nottingham City MRI Centre

Nottingham City Hospital, Gate 1, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PB (0115) 962 8090

Provided and run by:
InHealth Limited

Important: This service is now registered at a different address - see new profile

All Inspections

25 February 2014

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with three patients and asked them for their views. We also spoke with two administration officers, two radiologists and the registered manager, known as the imaging services manager. We also looked at some of the records held in the service. We observed the support patients received from staff and carried out a brief tour of the clinic.

We found patients were provided with the information they needed so they knew what to expect when they underwent the MRI scan. A patient told us, 'I was sent information about the scan and what it would entail. I didn't feel I needed anymore. There was a contact number if I wanted to ask any more questions.' Another patient told us, 'I signed a form today to say I had everything explained to me. I was sent the form last week.'

We found people received the treatment they required in an appropriate way during their visit to the service. A patient told us, 'I was given information throughout the scan. I was told to expect a cold feeling and the length of time. It broke it up into chunks of time, which were easier to manage.' Another patient told us, 'I was asked (afterwards) how it was. I was told I had done it the right way which was reassuring.'

We found the unit was kept clean and hygienic but was in need of some redecoration. One patient told us, 'If I am honest it feels a bit shabby.' The patient also said, 'The overall I had to put on was clean, all the ties were there, and the changing room was clean.' Another patient said, 'I felt it was clean but tired.' The manager said the current economic climate meant there was not funding available for decoration at present.

We found there were sufficient staff to meet people's needs and the provider assessed and monitored the quality of the service. We saw the following comments had been written on the patient questionnaires. 'The staff explained everything very well', 'I felt considered and cared for' and 'As a prosthetic leg wearer they took all my needs into account.'

7 September 2012

During a routine inspection

Patients we spoke with said they received information about their appointments before they went for their scan The information pack included a patient safety questionnaire which ensured staff were better prepared for the scan appointment because it asked patients to alert the centre's staff to any potential reasons why their scan may not be suitable. Patients said the scanning process was explained to them by radiography staff before the scan so they understood what would happen. We observed that the radiography staff discussed the completed patient safety questionnaires with patients before undertaking the scan to make sure the process would be safe for them.

The patients told us they felt confident with the radiography staff. They said they had been given the opportunity to ask questions about their scan. They told us that the radiographers had made it clear that their scan results would be discussed at a separate appointment between the patient and their clinical team. The patients we spoke with said that the staff gave them clear instructions and encouragement whilst they were in the scanner. Patients said they felt safe and were made comfortable by all staff in the centre during their appointments.

The patients we spoke with did not have any technical knowledge about the MRI scanner but felt the equipment worked well. They were aware of the panic button available to them if needed during the scan. We observed that patients used earphones or headphones to alleviate the noise of the MRI scanner during their treatment.

Patients we spoke with told us they were aware of how to report any concerns or complaints to the staff. Those we spoke with were happy with the service provided by all members of the centre's team and gave very positive feedback during the inspection.