Updated 16 June 2026
Date of inspection 19 June to 17 July 2026. Time2Care BSE Ltd is a homecare service which provides personal care to people living in their own homes. At the time of this inspection the service was supporting 36 people with personal care. This inspection was carried out due to the length of time since the last inspection.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of this inspection, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘right support, right care, right culture’.
People were supported by a consistent staff team who were suitably inducted, trained and supported. Staff demonstrated compassion, kindness and a good understanding of the people they supported. We were told staff treated people in a dignified way, respecting their privacy and providing care according to their support needs.
While staff and managers were knowledgeable about people’s needs and there was no evidence of impact on people using the service, some care plans and risk assessments lacked sufficient person-centred detail, particularly in relation to specific health conditions and risk management. In addition, audit and quality assurance systems had not consistently identified these issues, limiting opportunities for earlier improvement. The provider acknowledged these findings, was receptive to feedback and demonstrated a clear commitment to strengthening oversight, improving records and driving continuous improvement across the service. The provider promoted an open culture and demonstrated a commitment to learning, improvement and partnership working.