Sale Point

Sale Point is a domiciliary care agency and also provides care and support to people living in specialist 'extra care' housing. The service provides personal care to people living in their own homes in the community or within the extra care schemes. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People who used the service told us they felt safe. Risk assessments were in place where people had specific medical conditions. Staff had received safeguarding training and knew how to raise any concerns. Medicines had been administered safely and staff had received appropriate training in this area.

Staff had a clear understanding of infection control practices they were to follow. Regular one to one supervisions had been conducted and a variety of training had been provided to ensure staff were supported and had the skills and knowledge to carry out their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring and treated them with dignity and respect. Care plans contained person-centred information. Regular reviews of people's care and support had been completed to ensure people's needs were being met. A complaints procedure was in place and people told us they knew how to raise a concern.

The registered manager had requested feedback from people who used the service. Quality assurance processes were in place and these had been effective in identifying shortfalls. Staff told us the management team were approachable and they had an open-door policy. People who used the service said they were listened to and respected. They told us they felt the service was well-led by an experienced management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 5 November 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sale Point on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.