Archived: Somerville Extra Care Scheme

We reviewed the care records for five people using the service. We saw people had up to date support and/or care plans in place, but that not all of the records we reviewed contained a risk assessment.

The service had a contingency plan in place in the event of an emergency however we found that only one member of staff had undergone recent first aid training.

People told us they felt safe living in their accommodation, and staff were able to demonstrate they had adequate knowledge of safeguarding procedures.

Some of the staff had undergone relevant training however we found that there were gaps in the training programme for several staff.

There were systems in place to monitor the quality of the service being provided but we found that not all of these systems were being kept up to date.

Arrangements were in place for dealing with foreseeable emergencies.

People had their care needs assessed and recorded in support plans and care plans, and risk assessments were in place. However we found that some people did not have appropriate risk assessments or up-to-date care and support plans.

People were protected from abuse; there was a safeguarding policy and procedure for staff to follow and the provider took action to identify and prevent abuse from happening.

Care workers were not directly employed by the provider, but supplied by an agency. The care workers we spoke with told us they had completed an induction specific to the service, received regular supervision and were well-supported. However we were not able to review staff supervision or training records.

We found that the service had a number of systems in place to monitor the quality of the care provided. However, some systems had not been updated and some records were incomplete.