The Care Quality Commission
  • Prison healthcare

Archived: HMP Bure

Jaguar Drive, Scottow, Norfolk, NR10 5GB

Provided and run by:
Horizon Health C.I.C.

Important: The provider of this service changed. See new profile

All Inspections

7, 8 May 2013

During a routine inspection

We observed some effective and respectful interactions between staff and patients, and received a lot of compliments from prisoners about clinical staff. In a survey conducted as part of the inspection process, 65% of prisoners said that the quality of healthcare services was good, or very good. This percentage was significantly better than the 44% of prisoners at comparable prisons. One patient stated that the healthcare service was 'The best one I have been to.' Another said 'You cannot beat the healthcare service.'

The team of five prescribing nurses offered good continuity of care and treatment. Staff had appropriate qualifications and experience, which enabled them to meet the needs of the prison population. Horizon Health worked collaboratively with other healthcare staff within HMP Bure. Patients benefitted from this cooperation between healthcare providers by receiving appropriate care, treatment and advice in a timely way.

Patients with whom we spoke were universally complimentary about the service. One patient, who was less complimentary about other health services, remarked that the nurse practitioner service was 'holding its own very well under increasing pressure.'