We carried out a review of the data available to us about Bluebird Care (Liverpool) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Liverpool), you can give feedback on this service.
People’s experience of using this service: There was a strong person-centred culture. Staff knew the needs and preferences of the people they were supporting extremely well. Staff had developed very positive relationships with people and were seen to display kindness as well as compassionate support to them.
People received personalised care and support which was in line with their care plans. People's privacy and dignity was respected, and independence promoted. Staff were committed to improving the quality of life and opportunities available for people. Staff cared and supported people to a very high standard, always ensuring it was the person making decisions. The service had developed community links to reflect the needs of people. It worked with health and social care professionals to deliver improved outcomes and experiences for people.
Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm.
Medicines were managed safely, and people received their prescribed medicines at the right time. Health needs were understood and met.
There were sufficient numbers of safely recruited and suitably qualified staff to meet people's individual needs.
Staff received a range of training and support appropriate to their role and people's needs.
The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people's right to make their own decisions where possible and encouraged people to make decisions about the care they received. Consent had been sought before any care had been delivered in line with legal requirements.
People knew how to make a complaint and they were confident about complaining should they need to.
The registered manager, who is now also the operations manager, was described as extremely supportive and approachable. They demonstrated a good understanding of their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.
Rating at last inspection: Good (Date published 15 November 2016)
Why we inspected: This was a planned inspection based upon the ratings at the last inspection.
Follow up: We will continue to monitor this service and plan to inspect in line with our re-inspection schedule.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There was a safeguarding policy in place and staff were aware of the safeguarding procedure in relation to safeguarding adults and all were aware of the need to inform the manager or office manager immediately.
Staff were recruited correctly using safe checks such as criminal records (DBS). There was an induction programme in place which included training staff to ensure they were competent in the role they were doing in the community. Staff received on-going and regular training to enable them to work safely and effectively.
Staff knew what to do if any difficulties arose whilst supporting somebody, or if an accident happened. Incidents and accidents were recorded and learned from.
The opinions of people who spoke with us were that the service was good. People told us they were happy with the staff and felt that the staff understood their care needs. People confirmed that staff mostly stayed for the length of time allocated; however there were issues with staff arriving on time and with no consistency of staff providing their care. People confirmed that calls were rarely missed and that an on-call system was always available. All of the people we spoke with had no complaints about the service.
The staff employed by Bluebird Care (Liverpool) knew the people they were supporting and the care they needed. People who used the domiciliary service and staff told us that Bluebird Care (Liverpool) was well led and staff told us that they felt well supported in their roles. We saw that the provider, the registered manager and senior staff had a visible presence and it was obvious that they knew the people who they supported really well.