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Belong Warrington Care Village Good

Inspection Summary


Overall summary & rating

Good

Updated 19 March 2021

Belong Warrington Care Village is a care home and independent living apartments; within one purpose-built building. CQC regulates the care home and this report relates to the care home. Within the care home there are six communities called ‘households’, each household is designed to accommodate 12 people and in many ways each household is independent.

The care home is registered to provide accommodation along with personal and nursing care for up to 72 people. At the time of our inspection 71 people were living at the home.

We found the following examples of good practice.

We were assured the provider, management and staff at the home had taken appropriate and effective action to help minimise the spread of infection and help ensure people were safe during the COVID-19 pandemic.

The design of the home meant that cohorting of people and staff was easily facilitated as it was built into the design of the home. This helped to prevent the spread of any infection. The home was made up of six ‘households’ that mostly operated independently. Each household had a lounge area set out in the style of a traditional living room, a dining area, kitchen and private outdoor space.

Each household had their own staff team. Only in exceptional circumstances did care staff move between households. There was a separate staff entrance for each household with an area for staff to prepare before entering the household. The use of communal areas within the building had been changed to help keep people safe. The bistro area was being used to facilitate socially distanced visits and the home had a one-way system with a dedicated entrance and exit which helped prevent staff and visitors coming close to each other.

The service made effective use of available COVID-19 testing for both people living at the home and staff members. Staff members were checked for symptoms at the start of each shift including the testing of their temperature. One staff member undertook the testing role to help reduce cross contamination. The home made some use of agency staff. However, these only worked in Belong Warrington Care Village and participated in the same regime of testing and checks as other staff members.

People living at the home and staff had been supported to take part in the vaccination programme. Staff worked in partnership with medical professionals to ensure this went smoothly and ensured a vaccine was made available to everybody.

The home was clean and very well maintained. Each floor of two households had a housekeeper who was supplied with appropriate equipment to keep the home clean. There was an innovative laundry system that ensured that it was almost impossible for cross contamination of dirty and clean laundry. There were two laundry assistants one assigned to work with dirty and one with clean laundry.

The service had been well-led during the period of the COVID-19 pandemic. Clear, detailed and accurate records regarding COVID-19 and the support offered to people and staff members were kept. These enabled leaders and senior staff to monitor, assess and have oversight of people’s wellbeing and the support they were providing to help keep people, staff and others safe.

Staff made appropriate use of personal protective equipment (PPE). They had received training and followed best practice when putting on, removing and disposing of PPE. The provider has ensured that the service had always had good supplies of PPE available for staff.

There had been effective communication and partnership working with local infection control teams and health professionals. The service had kept up to date with current best practice guidance and staff had participated in ongoing training update webinars from the infection control team.

Senior staff had ensured that people’s friends and relatives were kept in regular communication about the steps being taken within the home to care for people during the COVID-19 pandemic. Many different types of technology were being used to help people communicate with loved ones. The provider had held their annual awards ceremony online. One senior staff member told us that this enabled them to include more people at the home along with their friends and relatives.

Additional checks on people’s wellbeing had been put into place. These included regular checks for any symptoms people may experience. For example, regular checks on people’s breathing, oxygen levels, skin and temperature. These were recorded and medical professionals alerted if there were any concerns.

People continued to be supported with their emotional and social wellbeing during the pandemic. Each household participated in activities and celebrate special occasions within their social bubble. People’s ongoing health continued to be explored and promoted. For example; during the pandemic there was a workshop to help staff support people with appetising and healthy food. Also, a gym instructor who was employed at the Village visited each household weekly and supported people who wanted with individualised exercise plans for building up strength and exercising for mental wellbeing.

Staff told us that they felt they had been really well supported. One said, “It has been really difficult. But we have had great support, and everything has been in place for us to care for people well.”

Inspection areas

Safe

Good

Updated 19 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 19 March 2021

Caring

Good

Updated 19 March 2021

Responsive

Good

Updated 19 March 2021

Well-led

Good

Updated 19 March 2021