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Inspection Summary


Overall summary & rating

Outstanding

Updated 16 April 2020

About the service

The Beeches provides residential care for up to 44 people, some of whom may be living with dementia. At the time of this inspection there were 32 people living in the home. Accommodation is provided in a period building including a number of communal areas and a large woodland garden area.

People’s experience of using this service and what we found

People received exceptionally personalised care and support which they were in control of. Staff and management were fully committed to providing an exceptional level of person-centred care. Staff had an excellent understanding of people’s support needs and personal preferences, activities were planned very closely with people to establish their individual interests. People were at the forefront of their care and support. The service was passionate about providing compassionate and respectful end of life care to people.

The service was extremely well managed at both provider and service level. We received lots of positive feedback about the service and their motivation to provide an exceptional service. People, their relatives and staff were involved in the way it was run and given plentiful opportunities to feedback their opinions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were happy living at The Beeches and with the care they received. People felt safe and well-treated by staff. Staff were kind, considerate and treated people with respect and dignity.

Risk assessments were in place, providing guidance for staff in how to reduce risks and keep people safe from harm. People's medicines were administered as prescribed. Accidents, incidents and near misses were used as an opportunity to learn and make necessary improvements.

People were provided with a nutritious and varied diet and a choice of food to meet their preferences. Staff supported people to maintain their health and they sought timely advice from health professionals, when needed. A package of induction and training was provided to staff in developing the skills they needed to safely and effectively deliver care and support to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Outstanding (published 22 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 16 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 16 April 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 16 April 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.