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Inspection Summary

Overall summary & rating


Updated 6 March 2019

About the service:

Burney House, Office K provides 24-hour live-in care and support to younger adults and older people living in their own homes. At the time of our visit, they were providing personal care to 17 people and all of them had live-in staff.

People’s experience of using this service:

¿People and their relatives told us they were happy with the service and staff working with them or their loved ones.

¿People felt safe with the staff who provided with care and support in their own homes. Staff understood signs of potential abuse and could explain what action they would take if they had any concerns.

¿Risk assessments had been completed to ensure people were safe. There were systems in place to ensure any accidents or incidents were recorded and action taken to investigate these to help prevent reoccurrence.

¿Staff had been recruited safely and there were enough staff to meet the needs of the people who used the service. They had received training appropriate to their role, so people could be confident they were cared for safely. They understood the requirements of the Mental Capacity Act 2005 (MCA) and acted in people’s best interest.

¿Staff felt supported and received regular supervision and an annual appraisal. They had also received a structured induction when they started working for the service.

¿There were systems in place to ensure people received their medicines as prescribed. Staff knew people well and understood their needs. They respected people's privacy and dignity.

¿People's changing needs were monitored to make sure their health needs were responded to promptly.

¿People and their representatives told us staff were caring. They knew how to make a complaint if they were unhappy about the support they received.

¿The registered manager had regular contact with people and their representatives and welcomed suggestions on how they could develop the service and make improvements.

¿People’s needs had been assessed before they started using the service. Care plans were detailed and reflected each person’s needs and they were regularly reviewed.

¿People were supported to receive the healthcare that they needed. Staff encouraged people to eat and drink sufficient amounts of nutritionally well-balanced food and drink that met their needs.

¿The registered manager operated an open-door policy. Staff, relatives and people spoke positively about them and said they were happy with the way the service was run. The registered manager understood what their roles and responsibilities were.

¿There were systems were in place to monitor the quality of the service to continually improve it. This included satisfaction surveys and regular audits.

¿The registered manager maintained good links with all the local authorities they worked with. This helped to ensure people received good quality care and support.

Rating at last inspection:

Good (report published 28 September 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on CQC website at

Inspection areas



Updated 6 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 6 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 6 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 6 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 6 March 2019

The service was well-led.

Details are in our Well-Led findings below.