Beacon Health Group Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Initial assessments were completed before care packages commenced to ensure the service could meet people's needs safely and effectively. Where appropriate, health and social care professionals were involved in the assessment process to provide a comprehensive understanding of people's needs, preferences and support requirements. Care and support were reviewed regularly, including when people's needs changed or following incidents, to ensure care plans and risk assessments remained accurate, up to date and reflective of their current circumstances. People and their relatives confirmed they were involved in discussions of care. One relative told us, “When we talk about care planning, they involve us both really.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff were supported through regular supervision and training to deliver care and support to people which was in line with good practice guidelines and standards. People’s care records held personalised information regarding their lives and how they wished to be supported. Information regarding people’s health and wellbeing was also recorded. The provider worked positively with local partners to implement good practice and keep up to date with new ways of working.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We saw evidence of working with health professionals and partners to improve outcomes for people. One partner told us, “Beacon have proactively contacted me with any issues or changes in care needs and care hours.” Staff told us they worked well as a team, and support was in place to enable them to be effective in their roles. One staff member told us, “Care work can be very challenging at times, but I have the best colleagues. We support each other as a team and make sure we are all providing quality care.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Evidence was available in care records and other documentation of joint working. Guidance and recommendations from health professionals were communicated to staff and implemented into practice. One partner told us, “Whenever I encounter any of the Beacon Group carers, I know the client will be getting exemplary care.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and updated to reflect any changes to care and support. Daily notes and records were completed to monitor people’s health and wellbeing. One relative told us, “There was an occasion where [Name of registered manager] said one of the carers had noticed [my relative’s] memory was starting to go and [Name of registered manager] took the initiative to refer [person] to the memory clinic.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. We found the service was working within the principles of the MCA. Information around capacity was in the process of being transferred across to the electronic recording system. The registered manager confirmed clear information around capacity would be accessible for staff once completed. Staff received training in the MCA and understood the importance of ensuring people fully understood what they were consenting to, and the importance of obtaining consent before care was delivered. One staff member told us, “I always explain what I am doing and ask for consent before providing support. I have received mental capacity act training and understand the importance of supporting people to make their own decisions whenever possible.”