Beacon Health Group Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect. Staff demonstrated a caring, compassionate attitude towards the people they supported and the care they provided them. One staff told us, “I promote dignity, respect, privacy and independence by treating everyone as an individual and involving them in decisions about their care. During personal care I close doors, blinds or curtains and ensure areas not being washed especially intimate areas are covered. I also encourage service users who are able to wash their own face, dry themselves, or carry out their own dental care while I provide support and monitoring where needed.” People and their families were positive about the support they received from staff. One relative told us when asked if staff were kind, caring and compassionate, “Oh yes very much. They brought [person] presents for their birthday and made a big fuss of them.” Another relative told us “They care so much. Nothing is a trouble for them. They’re always happy and smiling.” We also received positive feedback from partners involved in the service. One partner told us, “I found the carers visiting to be very empathetic in their approach to the client. They took particular care in giving them time to know that they were visiting and were able to help with personal care. Knowing that [person] feels the cold easily, they took time to warm up their hands and ensure that they were not unnecessarily exposed to the cold. They were gentle in their approach knowing that there could be disorientation at times.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were person centred, and people were cared for according to their individual needs. People and their families were positive about the personalised support they received. One relative told us, “[Person] doesn’t like their food mixed together so they do it different for them. They give it in stages, meat on its own and then vegetables on their own and then potatoes. It takes a long time and they’re patient.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans were up to date, personalised and contained information about their likes and dislikes, and how they preferred staff to meet their care needs and wishes. People were encouraged to maintain their independence and make choices about their daily care and support. One staff told us, “I involve people in decisions about their care and encourage them to do as much as they can for themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Care records showed that where staff noted changes in people’s needs health interventions were sought and followed up. People and relatives were complimentary about staff and told us how they went out of their way to support them. One relative told us, “They’re concerned about [Name of person’s] dementia deteriorating. [Name of registered manager] is always keen to hear about issues so they can get on top of it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Support was provided through supervision and team meetings, and staff were encouraged to develop professionally. The provider had systems in place to recognise staff performance and build staff morale, including adjustments to support staff with personal circumstances. Staff spoke positively about the support they received and told us they felt valued and supported in their role. One staff member told us, “I find my colleagues supportive and management approachable. I enjoy working for Beacon. I feel heard and love the teamwork and sharing of ideas and support amongst my colleagues and management and the determination each and every one of us has in giving good care to our service users.”