Earsdon Grange Care Home

Updated 31 December 2025

The assessment was carried out between 7 January 2026 and 2 February 2026. We undertook 2 visits at the home on 7 and 19 January.

Earsdon Grange is care home providing residential and dementia care to older people. At the time of the inspection 44 people were living at the home.

We carried out this assessment due to the length of time since the service was last inspected.

The service provided a warm, clean and homely environment where people were safe and comfortable. People were cared for by skilled and competent staff who were present and responsive to their needs. Staff managed medicines safely and where incidents occurred, staff used these events to learn and drive improvements.

Staff assessed people’s needs and developed evidence-based care and support plans. Staff worked well with professional colleagues to ensure people were supported to live healthier lives, to support in care continuity and to improve outcomes. People were actively involved in care and treatment decisions. The dining experience was a dignified social occasion where people came together to enjoy homely nutritious meals and pleasant company.

Without exception, staff were kind, compassionate and respectful of those they supported. People were treated as individuals and there was a commitment by staff to ensure people’s independence, personal choices and goals and objectives were paramount. There was an inclusive culture which empowered and enabled staff to deliver high standards or care. There were numerous examples where the caring approach of staff had contributed to positive outcomes for people.

Person-centred care was at the heart of the home with every staff member showing a real desire to make a difference to those they cared for. Staff demonstrated an inclusive approach to provide people with meaningful engagement and activity opportunities to enhance the quality of the lived experience. People were informed about their care and treatment, had a voice within the service and were active within their local community.

Staff and managers worked together to provide the best possible outcomes for people. This contributed positively to staff morale, team working and an environment which was focused on delivering the best for people. Staff were valued, included and could contribute to the running of the home. Staff spoke of the caring, inclusive and open culture within the home. There were good governance processes and managerial oversight of the service. The service worked collaboratively and welcomed input from partners to learn, improve and deliver better outcomes for people.

Updated 31 December 2025

People were exceptionally positive about their experience of living at the home, describing it as “homely” and they spoke extremely highly of the staff and care provided. People told us, “The care is brilliant,” and the staff are “fabulous.” One person told us they had a “nice easy relationship with the staff who are interested in me, and my life.”

Staff demonstrated warmth, kindness and had an exceptional understanding of what mattered to people. Staff took real pride in their work and what this meant for people. People were supported to maintain their independence, take the lead in care and treatment decisions and engage in meaningful activities which enhanced their wellbeing. One relative described how their loved one had “come to life” since getting involved in the activities. People described how staff supported them to maintain important community links with one person telling us how they enjoyed leading the church service and another, the freedom from their independent walks.

People told us they felt safe and comfortable in the home with one person commenting “despite my worrying about the safety when I arrived, I needn’t have worried as I’m absolutely 100% safe” and how staff “listen and act to any concerns I have.” People commented how they never had any issues with their medications and how they could see the doctor at any time. Many relatives said they had “peace of mind” knowing their family members were safe, secure and well cared for and how this has had such a positive impact on the family. One relative told us, “The care is excellent, I can’t fault it” and how they had “no complaints whatsoever.”

People spoke positively about the homely environment, the cleanliness and the dining experience. People enjoyed the home cooking, the good service and how it was “a bit like a restaurant.” Relatives also commented about the relaxed ambience and the quiet light-hearted chatter between people during the meal service.

People described the team as “a little family,” and how they would have no hesitation in raising any problem or issue telling us, “I just talk to them, and they listen” and how “they always help.” Relatives commented how they “always felt listened to.” People commented how the registered manager was “approachable,” “visible” and “supportive” with the home being “well managed and I would recommend it.” One relative said, “I would sum it up as a home from home that encourages and enables quality of life for people and allows family and friends to feel reassured.”