Eastholme Care Home

Updated 28 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a is ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Eastholme Care home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We reviewed the information we held about the service, including the last inspection report. We contacted the local authority and Healthwatch for feedback about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the Provider Information Return (PIR). This is information providers are required to send us annually with key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people who lived at the service, 5 relatives and 1 community healthcare professional to gain their feedback about the care and support provided. We spoke with the registered manager, area manager, deputy manager, 5 care staff, 1 member of housekeeping staff and kitchen staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records, including 8 people's care records and a variety of medicines records. We reviewed staff training records and 2 staff recruitment files. We also looked at a variety of records related to the management of the service, including policies and audits.

Following our visits, we spoke on the telephone with 2 staff and contacted 3 community professionals who visited the service regularly for their feedback about the care provided.

Updated 28 November 2023

About the service

Eastholme Care Home is a residential care home providing personal care and nursing care to up to 31 older people, people with a physical disability and people living with dementia. At the time of our inspection there were 28 people living at the service.

People’s experience of the service and what we found:

Staff provided people with safe care which reflected their risks and needs. The home environment was safe and clean and people told us they felt safe living there. People received their medicines as they should; some minor improvements were needed to ensure practices reflected national guidance. Staff had been recruited safely. They had completed the training needed to keep people safe and knew how to protect people from the risk of abuse and avoidable harm. Processes were in place to ensure lessons were learned when things went wrong.

The service was well managed. There was a culture of continuous learning and improvement, which ensured people received high quality, individualised care. Regular checks and audits were completed by management to ensure appropriate standards of quality and safety were maintained. People and relatives were very happy with the care provided and how the service was managed. Staff understood their roles and responsibilities and felt well supported by the registered manager. Community professionals who worked in partnership with the service told us staff knew people well and ensured people received any additional support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good (published 4 January 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Eastholme Care Home at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.