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Caremark Barnet & Enfield

1 Chase Side Crescent, Enfield, Middlesex, EN2 0JA (020) 3668 155

Provided and run by:
Noolyn Care Limited

Important: This service was previously registered at a different address - see old profile

Inspection summaries and ratings at previous address

On this page

Background to this inspection

Updated 24 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and one Expert by Experience who made telephone calls to people and relatives of people using the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

At the time of the inspection the manager had submitted an application and was in the process of registering with the Care Quality Commission. Registered managers and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection. Inspection activity started on 2 December 2022 and ended on 16 December 2022. We visited the office location on 10 December 2022.

What we did before the inspection

We reviewed information we had received about the service and formal notifications that the service had sent to the CQC. Notifications are information that registered persons are required to tell us about by law that may affect people's health and wellbeing. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with the manager. We reviewed a range of records including four people's care records and three people's medicines records. We looked at three staff files in relation to recruitment and staff supervision.

After the inspection

We spoke to one person who used the service and seven relatives about their experience of the care provided. We further spoke with five members of staff including the manager and reviewed a variety of records relating to the management of the service, including training data, quality assurance records and policies and procedures. We continued to seek clarification from the provider to validate evidence found.

Overall inspection

Good

Updated 24 February 2022

About the service

Caremark Barnet is a domiciliary care service that provides personal care to adults with a range of support needs including people living with dementia. At the time of the inspection the service was providing personal care to seven people living in their own homes in the local community.

People’s experience of using this service and what we found

People and their relatives spoke positively of the service and told us they felt safe with the staff that supported them.

The provider had systems in place to assess risks to people before undertaking their care and support. However, we found examples where risks to people’s health had not been fully documented within care records.

Minor issues were found with the management of people’s medicines. We have made a recommendation about the management of medicines.

People were supported by staff who had been appropriately assessed as safe to work with vulnerable adults and understood their responsibility to report any concerns.

People and their relatives told us staff wore Personal Protective Equipment (PPE) and safe infection prevention and control practices were followed.

People were supported by staff who were skilled and trained to carry out their role. Staff told us they were well supported through supervision and team meetings.

People were supported to access a balanced and healthy diet, where this formed part of their support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were supported by kind and caring staff that respected their privacy and dignity.

People and their relatives were involved in planning and reviewing their care and support. People were supported by staff who knew them well and provided support in line with their preferences and choices.

The service had systems in place to monitor the quality and safety of the service, however these did not identify the minor issues we found during the inspection. The management team sought the views of people that used the service and people and their relatives spoke positively of the management team and the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection. This service was registered with us on 31/03/2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.