Defyne Aesthetics Limited Also known as Defyne Aesthetics Skin and Laser Clinic

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services (where/when appropriate) to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Clinical staff used templates when conducting assessments to support the review of people’s wider health and wellbeing.

Staff understood the individual and cultural needs of people. As part of the consultation staff were able to highlight any allergies and specific individual needs, such as the requirement for longer appointments, a translator or British sign language interpreter to be present.

Patients were advised about possible expected and unexpected side-effects following treatment.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. Systems were in place to ensure staff were up to date with evidence-based practice. We saw care records which demonstrated staff assessed needs and delivered care and treatment in line with relevant current legislation, standards and guidance.

The Registered Manager was a member of the British Association of Cosmetic Nurses (BACN) and attended conferences and events regularly to keep up to date with best practice.

Staff worked well as a team to support patients. Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The clinic worked with other services to ensure continuity of care, including where clinical tasks were delegated to other services.

The clinic supported patients to manage their health and wellbeing to maximise their independence, choice and control.

Patient feedback we reviewed included positive outcomes about treatment they had received that made a significant difference to their lives.

The service routinely monitored people’s care and treatment to ensure that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Patients were advised about possible expected and unexpected side-effects following treatment. All consultations for treatment were via face-to-face appointments.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

We saw the clinic monitored the process for seeking consent appropriately. Staff understood the requirements of legislation and guidance when considering consent and decision making. The service asked patients to sign consent forms to indicate they understood the treatment fees and any risks involved.

The service had a consent policy in place.