Defyne Aesthetics Limited Also known as Defyne Aesthetics Skin and Laser Clinic

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The clinic always treated patients with kindness, empathy and compassion and respected their privacy and dignity. This was reflected in the patient feedback we reviewed. Arrangements were in place to promote patients’ privacy.

The service offered a chaperone service.

The clinic treated patients as individuals and made sure people’s care, support and treatment met people’s needs and preferences

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff recognised the importance of people’s dignity and respect.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The clinic was organised and delivered services to meet patients’ needs and engage people in discussions about their immediate needs.

The registered manager cared about and promoted the wellbeing of their team and supported and enabled staff to deliver person-centred care.

The service worked hard to embed a positive culture which included opportunities for team meetings, social events and career progression. Staff we spoke with indicated they shared the owner’s passion for making a difference to patients’ health and lives.