13 February 2018
During a routine inspection
At the last inspection in March 2015, the service was rated ‘Good’. We found during this inspection that the service remained ‘Good.’
Croftwood is a care home situated in Halton, Runcorn. Croftwood is registered to provider person care and accommodation under one contractual agreement and both were looked at during this inspection.
Staff were able to describe the course of action they would take if they felt anyone was at risk of harm or abuse this included ‘whistleblowing’ to external organisations. The registered manager had systems and processes in place to ensure that staff who worked at the service were recruited safely. Rotas showed there was enough staff at the home to support people safely. Risks were well assessed and information was updated as and when required. We were able to view these procedures and how they worked. We particularly looked at falls management as one person's records showed they had had a lot of falls in the last few months and we wanted assurances the provider was taking all reasonable to prevent falls from occurring. Practices relating to medication storage and administration were safe.
All newly appointed staff were enrolled on the Care Certificate. Records showed that all staff training was in date. There was a supervision schedule in place, and all staff had received up to date supervisions and most had undergone an annual appraisal, any due were booked in to take place.
We saw that where people could consent to decisions regarding their care and support this had been documented. We saw some example of where people lacked capacity, the appropriate best interest processes had been followed. The service was working in accordance with the Mental Capacity and DoLS (Deprivation of Liberty) and associated principles.
People we spoke with were complimentary about the staff, the registered manager and the service in general. People told us they liked the staff who supported them. Staff were able to give us examples of how they preserved dignity and privacy when providing care.
Complaints were well managed and documented in accordance with the provider’s complaints policy. The complaints policy contained contact details for the local authorities and commissioning groups.
Staff we spoke with demonstrated that they knew the people they supported well, and enjoyed the relationships they had built with people. Care plans contained information about people’s likes, dislikes, preferences, backgrounds and personalities.
Regular audits were taking place for different aspects of service delivery. Quality assurance systems were effective and measured service provision. Action plans were drawn up when areas of improvement were identified. Staff meetings and resident meetings took place.
Further information is in the detailed findings below.