The Care Quality Commission
  • Dentist
  • Dentist

Willliams Dental Practice

72 High Street, Marlborough, Wiltshire, SN8 1HF (01672) 513845

Provided and run by:
Williams Dental Practice

All Inspections

During an assessment under our new approach

We had previously undertaken an on-site inspection on 18 June 2025 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook a follow up on-site inspection on 7 November 2025.

This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

We found the practice had met regulations.

The practice had clear and effective processes for managing risks and issues.

Systems and processes were embedded among staff.

The practice is in Marlborough and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking, including dedicated parking for disabled people, was available near the practice.

The practice had 2 treatment rooms. 

During our inspection we spoke with the practice manager.
 

 

During an assessment under our new approach

 

We carried out this announced on-site inspection on 18 June 2025.

We found the practice had not met all regulations.

Recruitment procedures reflected current legislation.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

We found shortfalls in appropriately assessing and mitigating risks in relation to fire safety, legionella, medicines and prescriptions, emergency medicines and equipment, hazardous substances and infection prevention and control.

 

The practice is in Marlborough and provides private dental care and treatment for adults and NHS treatment for children.

There was step-free access to the practice (via a portable ramp) and car parking spaces were available, including dedicated parking for disabled people, near to the practice.

The practice had 2 treatment rooms.

At the time of our inspection, there was a total of 16 staff, of which there were 2 dentists, 5 dental nurses, 2 apprentice dental nurses, 4 dental hygienists, 2 receptionists and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, a dental nurse, a dental hygienist, a receptionist and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

The provider was not complying with Regulation 17 Good Governance, Health and Social Care Act.

Full details of the regulation the provider was not meeting are within the inspection findings below.

We have asked the provider for an action plan in response to the concerns found at this inspection.

 

28/04/2017

During a routine inspection

We carried out this announced inspection on 28 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Williams Dental Practice is a dental practice providing NHS treatment for children and private treatment for both adults and children. The practice is based in a converted domestic dwelling in Marlborough, Wiltshire.

The dental team includes three dentists, four dental nurses, two receptionists, four dental hygienists and a practice manager. The practice has two treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Williams Dental Practice Marlborough was the principal dentist.

On the day of inspection we collected 10 CQC comment cards filled in by patients. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, two dental nurses, a dental hygienist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday 7:45am – 6:30pm and most Saturday’s 7:45am – 2:45pm

Our key findings were:

  • We found that the practice ethos was to provide high quality patient centred dental care in a relaxed and friendly environment.
  • Effective leadership was provided by the clinicians and an empowered practice manager.
  • Staff had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.
  • The practice appeared clean and well maintained.
  • There was appropriate equipment for staff to undertake their duties, and equipment was well maintained.
  • Infection control procedures were effective and the practice followed published guidance.
  • The practice had effective processes in place for safeguarding adults and children living in vulnerable circumstances.
  • There was a process in place for the reporting and shared learning when untoward incidents occurred in the practice.
  • The dentists provided dental care in accordance with current professional and National Institute for Care Excellence (NICE) guidelines.
  • The service was aware of the needs of the local population and took these into account in how the practice was run.
  • Patients could access treatment and urgent and emergency care when required.
  • Staff received training appropriate to their roles and were supported in their continued professional development (CPD) by the practice.
  • Staff we spoke with felt well supported by the provider and practice manager and were committed to providing a quality service to their patients.
  • Information from 10 completed Care Quality Commission (CQC) comment cards gave us a positive picture of a friendly, caring, professional and high quality service.