Last updated 21 February 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 8 January 2019 and was carried out by one inspector. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and other information we had about the provider, including notifications of any safeguarding or other incidents affecting the safety and well-being of people using the service.

We met and spoke with all three people who currently use the service. As some people at the home have different ways of communicating, it was not always possible to ask them direct questions about the service they received. We asked staff to help us obtain feedback from people as they understood people’s different methods of communication. We observed interactions between staff and people using the service as we wanted to see if the way that staff communicated and supported people had a positive effect on their well-being.

We spoke with six staff including the registered manager, the deputy manager and four care staff. We were sent further information after the inspection by the registered manager and the Director of Operations.

After the inspection we contacted two relatives to gain their views about the home. We also spoke with two social care professionals after the inspection.

We looked at all three people’s care plans and other documents relating to their care including risk assessments and healthcare documents. We looked at other records held by the service including health and safety documentation, quality audits and staff records.