• Doctor
  • Independent doctor

Roodlane Medical Limited - Upper Bank Street, part of HCA Healthcare UK Primary Care Services Also known as Blossoms Healthcare

2 Upper Bank Street, London, E14 5EE (020) 7516 1777

Provided and run by:
Roodlane Medical Limited

Important: The provider of this service changed - see old profile

Inspection summaries and ratings from previous provider

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Background to this inspection

Updated 6 August 2019

Blossoms Healthcare Upper Bank Street is located at 2 Upper Bank Street, Canary Wharf, London E14 5EE. The practice treats between 500 patients per month. The practice is located on the ground floor of a commercial property which it shares with other healthcare providers. There are five consultation / treatment rooms, an administration office, a store room, and a shared waiting

area. The practice did not consult with children.

The practice delivers private, fee-paying GP services, health assessments, occupational health advice, exercise physiology appointments and vaccination services. Patients can be referred to other services for diagnostic imaging and specialist care. The practice team work across the provider’s three sites and includes eleven private doctors, one practice nurse, three exercise physiologists, superintendent pharmacist, pharmacy technician and a team of administrators, secretaries and receptionists.

The provider is registered with the Care Quality Commission (CQC) for the regulated activities of Treatment of Disease Disorder or Injury, and Diagnostic & Screening Procedures.

Before visiting, we looked at a range of information that we held about the practice. We reviewed the last inspection in February 2018 and information submitted by the service in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.

During our visit we:

  • Looked at the systems in place for the running of the service.
  • Explored how clinical decisions were made.
  • Viewed a sample of key policies and protocols which related to regulated activities.
  • Spoke with staff involved in the regulated activities.
  • Checked the environment and infection control measures.
  • Reviewed CQC comment cards which included feedback from patients about their experiences of the service.

To get to the heart of patients’ experiences of care and

treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection


Updated 6 August 2019

This service is rated as Good overall. (At the previous inspection completed on 20 February 2018 – we found that the service was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Blossoms Health Care as part of our regulatory function. This inspection was planned to check whether Blossoms Health Care were meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Blossoms Healthcare Upper Bank Street is an independent healthcare provider located in Canary Wharf in the London Borough of Tower Hamlets. The practice is part of HCA Healthcare UK, a large independent corporate provider of healthcare services in the UK. The practice offered services to adults only.

One of the lead doctors is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received ten completed Care Quality Commission comment cards. Feedback was positive about the service provided and the friendly and helpful staff.