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Sunningdale Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 July 2019

About the service

Sunningdale Nursing Home is a residential and nursing care home in Tamworth, providing personal and nursing care to 36 people at the time of the inspection. The service was registered to support up to 42 people. The service accommodates people in one adapted building across different wings and floors.

People’s experience of using this service and what we found

People’s experience of using the service was overall very positive. However, we found improvement was required with regards to safety checks, record keeping, which included the planning of person-centred care, and governance. The provider and registered manager were responsive to our feedback and addressed the issues.

We note that we found that overall this was a very good service with some particularly positive aspects. However, we needed to see these in the context of the whole inspection. This means we balanced findings within different areas of improvement needs including those that could put people’s safety at risk. This was particularly when considering whether the service was caring, responsive and well-led. This is reflected in the individual ratings of questions and the overall good location rating.

We found a truly positive, inclusive, warm and welcoming atmosphere throughout our inspection. People using the service, relatives and staff often laughed together, which reflected the “family like” feel we heard about from those we spoke with. The service was particularly centred around the needs and quality of life of people and their families within an at times remarkably caring service.

The provider and managers promoted a culture of continuous improvement. The service particularly stood out with its significant investment into activities that involved people, provided stimulation and reduced isolation. One person said about the activities staff, “They are amazing. [Name] seems to know what I need before I do.” We heard many examples from people and relatives that showed just how particularly caring staff were. What was remarkable was the humility and matter-of-fact approach with which staff did this, as staff told us, “It is just what we do.” Everyone we spoke with talked highly about the service, its managers and provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We highlighted some improvement needs when people’s capacity might fluctuate.

People felt safe living at Sunningdale Nursing Home. Together with their relatives and staff they were actively involved in the design and delivery of the service. There were enough staff to meet people’s needs and staff felt supported and acknowledged as part of a well-working team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 27 July 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 27 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 July 2019

The service was well-led.

Details are in our well-led findings below.