Archived: SureCare (Cambridge)

People that we spoke with were complimentary and satisfied with the care and support they received from the agency. People told us that the care staff worked in a respectful way that promoted their dignity and respect at all times. People using the agency felt that their views and any concerns were listened to and properly dealt with by the agency's management team.

A range of care and support was provided to ensure that people's needs were being met. There was evidence of people's agreement and involvement in the planning of their care and support. However improvements were needed regarding the reviewing and amending of some care plans to ensure that information about people's needs was

Staff were trained and monitored regarding their administration of people's medication. Staff told us they were aware of their responsibilities when recording medication that they had given or prompted people to take.

The agency had an efficient recruitment procedure in place so that only staff who were suitable to work with vulnerable people were employed.

The agency had an effective complaints procedure in place so that people and their relatives could have any concerns appropriately dealt with

Care and support was well coordinated and care planning documentation showed peoples' preferences and details of how their care should be provided.

There were safeguarding procedures in place to protect people from harm. Information was made available for staff and people using the service regarding reporting safeguarding issues to the Local Authority. Staff received regular safeguarding training and were clear about their responsibility in reporting any incidents or allegations of abuse.

There were induction training programmes and mandatory training in place to ensure that staff were competent to deliver care. Supervision was regularly provided to staff to monitor their performance and development needs.

Quality assurance procedures were in place to monitor the running of the agency. People using the service were able to raise any issues or concerns with the management team.