Caring Personal Assistants Ltd - Head Office

Updated 5 January 2026

Date of assessment: 27 January to 4 February 2026. Caring Personal Assistants Ltd is a domiciliary care agency which provides personal care to adults with a range of support needs in their own homes. At the time of our assessment 10 people were receiving support from the service. The service was registered by CQC on 14 April 2023, and this is the first assessment for this newly registered service. The service was previously registered at a different address.

The provider, managers and staff showed an outstanding commitment to delivering high‑quality, person‑centred care. People and their families were not only involved in decisions but were empowered to lead the planning and review of their care, including taking positive, well‑managed risks that helped them achieve meaningful goals and lead fulfilling lives. One person said,” The support I receive meets my cultural and social needs; staff respect my strong social and political views.”

People’s quality of life was enhanced by the service’s culture of improvement and inclusivity. The service’s vision and values were well understood by staff and clearly embedded in the way care was delivered. The registered manager and staff had built a strong, visible person‑centred culture, and all staff we spoke with fully supported this approach. Staff told us the management team was knowledgeable, inspired a caring culture and led by example.

People were supported to have maximum choice and control over their lives. Staff worked in the least restrictive way possible and in people’s best interests, and the service’s policies and systems supported this approach. The service also worked with people to plan for periods of distress, ensuring any restrictions were used only when absolutely necessary.

Care records were accurate, detailed and regularly updated to reflect people’s changing needs, preferences and aspirations. Medicines were managed safely, and there were enough staff with the right skills, qualifications and experience to provide a safe and personalised service.

Staff and managers were clear about their roles and showed real passion for the support they delivered, ensuring people were involved in all decisions about their lives. We saw examples of exceptionally personalised care, and improvements in people’s health and wellbeing. This was underpinned by strong governance and excellent management oversight.

Updated 5 January 2026

People and their relatives consistently told us they received care and support of an exceptionally high standard. Without exception, feedback highlighted a holistic and person‑centred approach that exceeded expectations. Individuals described staff as kind, caring and compassionate, and said they felt valued, listened to and fully involved in decisions about their care.

People spoke extremely positively about the managers and staff team, noting that relationships were built on trust, respect and genuine understanding. They told us staff were motivated to support them to live fulfilling lives, achieve their goals and work towards future aspirations. Several people described the service as empowering, with 1 person saying the support they received had been “liberating.” Another person said, “The service combines an independent‑living approach with strong care management, maximising my control while providing the support I need to stay safe, active and well.”

People and relatives praised the service’s commitment to independence, choice and control. They told us they were treated as equals and that staff focused first on their abilities, only providing support where needed. Individuals valued having information provided in accessible formats, which helped them make informed decisions and feel safe and comfortable.

People reported a strong and consistent culture of dignity, respect and inclusion. They told us the service recognised and respected their religious, cultural and personal identities, and that their care plans reflected the things that mattered most to them. They felt their voices were heard, their preferences honoured, and their individuality celebrated.

Overall, people and their families described a service that went “above and beyond” and delivered support that truly reflected the principles of person‑centred care. Their feedback demonstrated a high level of satisfaction, confidence in the staff team, and a shared belief that the service made a meaningful and positive difference in their lives.