BBcare10 Ltd

Updated 14 July 2026

This assessment took place between 28 July to 21 August 2026.

BBcare 10 Ltd is registered to deliver homecare and provides the regulated activity of personal care to children living in their own homes. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment there were 16 children who required personal care. The service provided regular respite care and support for their parent/carers.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic adults or adults with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.

The provider’s strong culture and values centred on improving the lives of the children and parent/carers they supported. Managers and staff recognised the complexities and challenges of parent/carers supporting children with complex physical, health and emotional needs. They were supported by small staff teams who had been assessed as being compatible and skilled to support each child, their parent/carers and wider family.

The service demonstrated an exceptionally compassionate and person-centred approach to supporting children and their families through significant life changes, including end-of-life care. The needs of each child and their parent/carers were thoroughly assessed. Time was taken to ensure each child safely transitioned into the service. Each child had comprehensive and personalised care records in place to guide staff on the support the child and parent/carer needed.

A strong culture of kindness, dignity and emotional support ensured families received sensitive, well-coordinated care, while staff were supported to provide the highest standards of compassionate care. The provider was committed to helping every child live a meaningful and fulfilling life, with ongoing bereavement support and planned family workshops, further strengthening support during difficult times.

Staff said they felt trained and supported to carry out their role and could approach the registered manager with any personal or work-related concerns. They demonstrated they knew the children they supported and how to manage their individual risks and communication needs. Staff felt they were treated equally and reasonable adjustments would be made to their work schedule if needed.

The management team were exceptional capable leaders, with a strong vision of sustaining good and reliable quality of care to the children and parent/carers they supported. The registered manager demonstrated a strong understanding of both the staff and the children and parent/carers who used the service. Effective governance arrangements monitored the service. Good communication and prompt action was taken when concerns were raised.
 

Updated 14 July 2026

Parent/carers consistently described the service as exceptional, highlighting thecompassion and professionalism of staff. They consistently praised staff for their patience, kindness and attentive approach when supporting their child, themselves and their wider family.

They valued the trusting relationships staff built with their children and families, praising the team's understanding of their individual needs, flexibility, and skilled support. Families said the service made a significant difference to their quality of life, providing reassurance, meaningful respite and care which felt like an extension of their own family.

Parent/carers said staff were highly responsive to their child's individual needs, and they valued the way staff listened to and respected their views and expertise regarding their child's care and support. They highlighted sufficient time and resources had been invested in building a trusting relationship, which gave them confidence in the staff team and enabled them to take meaningful breaks from their caring responsibilities.

Parent/carers also reported staff were well trained and demonstrated the skills and competence required to safely undertake complex health procedures. They expressed confidence in staff's ability not only to meet their child's healthcare needs but also to provide valuable opportunities for social engagement, development and enrichment.