HAB Support Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service registered on 23 March 2023. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they received a service. The information gathered during the initial assessment included a person’s diagnosis, mental health, hours and support required and the persons history. This information formed people’s care plans. People told us they were involved in their assessment. One relative said, “[Registered manager] and I spoke and went via the social worker. We have reviews done with them in my home.” Care plans were kept under review and updated as and when people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were mostly independent with meal preparation, where they did require some support, staff supported them in the right way. For example, one person told us, “Staff make me drinks, I do not need them to help with food.” A relative told us how they support their loved one with food as they know their dietary requirements and what they can eat. Staff had received training in food safety.

Staff worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Despite none of the people receiving a regulated activity requiring any multidisciplinary team (MDT) input at the time of our assessment, there was evidence of collaborative MDT working to ensure people received coordinated and appropriate support for other people using the service. The management team provided many examples of this such as working closely with mental health services, social workers, police, ambulance services and therapists.

Staff supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Where required staff ensured people had access to healthcare professionals. A relative told us, “Me and my husband do that (make any appointments with healthcare professionals). They (staff) will take [person’s name] to the appointments. [Person] goes to the wellbeing clinic once a year, has physiotherapy every Friday and sees the GP as and when.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There were effective processes in place to ensure any updates in people’s care needs were shared with staff and relatives. People and their relatives expressed satisfaction with the support provided. They were involved in care reviews, so their views and choices guided decisions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The person told us, “They (staff) ask if I need help to do my hair if I’m struggling, I say yes please as I struggle.” The relative said, “They (staff) speak to [person name] for example staff ask if they have slept well and want to get up and go for a shower, they go with [person name] response. Nine times out of ten works wonders. One out of ten [person] can be no I don’t want to today, far and few between on the odd occasion.” Staff confirmed they speak with the person and gain consent of what they would like staff to do and their wishes were respected.