Yanah Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and made sure their care, support and treatment met their needs and preferences. They took account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

A person told us they felt staff respected them and they were able to make choices about their care and support needs.

Staff could explain how they provided care and support in a way that focused on the individual’s needs. This included people’s cultural and religious needs, dietary requirements, and people’s ability to provide their own personal care.

Each person had individualised communication support plans in place that guided staff on the most appropriate way to communicate with each person, which encouraged people to become involved with their care. Staff were aware of and where needed, used the ‘Makaton’ form of communication. Children and adults can use Makaton symbols and signs, either as their main method of communication or to support speech.

The provider promoted people’s independence, so they knew their rights and had choice and control over their own care, treatment, and wellbeing.

Staff told us they had regular hours with the same people which enabled them to provide consistent care and support as they understood people’s individual needs.

People’s support plans contained assessments of their ability to do things for themselves. This included personal care, cooking and cleaning and choosing clothes and getting dressed. There was a clear ethos of encouraging people do as much for themselves as possible.

We observed positive interactions between people and staff. Staff were always respectful, they listened, and people responded well to this.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.