Yanah Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and made sure their care, support and treatment met their needs and preferences. They took account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

All of the people and relatives we spoke with felt they or their family member received care that met their individualised needs. People and relatives praised the approach of staff. One person said, “They are very caring and polite, they are always respectful.” Another person said, “They are always kind and caring. They offer any extra help; for example, washing up, and they always treat me with dignity and respect.”

Some people and relatives did raise an issue that it was difficult to understand some of the staff due to English not being their first language. However, they also said the staff took the time to listen to them when there were difficulties in understanding. A relative said, “The staff are kind and caring staff with good enough English. There can be a language barrier due their accents. However, they always treat [family member] with dignity and respect. They talk with [family member] and not at them, and they always include them in their conversations.”

Staff could explain how they provided care in a way that focused on the individual’s needs. This included people’s cultural and religious needs, dietary requirements and people’s ability to wash themselves.

The provider promoted people’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us they had regular calls which enabled them to provide consistent care and support to people as they understood people’s individual needs.

People and relatives felt staff understood their or their family member’s ability to do things for themselves and did not unnecessarily restrict them. A relative said, “Staff have got to know [family member’s] likes and dislikes, they are always respectful and ask their permission.”

Care records contained detailed information for staff and how to guide them to encourage people’s independence. This included people’s ability to make their own meals and to get dressed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.