- Homecare service
Yanah Care
Assessment report published 8 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 1 May 2025 to 30 June 2025. The service is a care at home service providing support to people under and over the age of 65, some of whom may be living with dementia. The service also cared and supported people with a learning disability; although this was not their primary reason for receiving care at home. A small number of people were under the age of 18. We have taken all of this into account when making our assessment of this service.
We inspected this service to follow up on concerns we identified during our assessment in March 2023. The provider was previously in breach of legal regulations in relation to management and governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
People's care records and risk assessments had improved. They now reflected people's care needs and were person-centred. Quality assurance processes were now effective in highlighting areas of concern and improvement.
People’s medicines were well managed, and the provider acted on safeguarding concerns, accidents and incidents. Guidance and assessments provided by other health and social care professionals were used to form meaningful care plans. Staff were well trained. This included training to support younger people and those with a learning disability. This helped to improve people’s experiences and reduced the risk of harm.
People were protected and kept safe. Staff understood, managed and acted on risks. People were involved in assessments of their needs. Staff monitored people’s health to support healthy living. Staff made sure people understood their care needs to enable them to give informed consent. Staff involved those important to people to assist them with making decisions should they have reduced or no capacity.
People were treated with kindness and compassion. Staff supported people’s independence and encouraged and supported them to maintain relationships with family and friends.
Staff provided information to people in a way that they could understand. This included information provided in accessible formats. People knew how to give feedback and were confident the provider took it seriously and acted on it.
Management had effective governance processes in place that identified risks and encouraged development and continued improvement across the service.
People's experience of this service
People and relatives told us that care was provided in the way they or their family members wanted. Most felt calls were provided on time and they had a consistent team of staff who understood their needs. People felt safe when staff supported them in their homes. People felt staff were well trained and understood how to provide safe care for them. People and relatives felt medicines were well managed.
People were involved with making decisions about their care and were involved with setting up their care plan. People had access to external health and social care agencies where required. People’s views and choices were respected.
People, relatives, and staff felt the service was well managed. They felt their views were valued, and when concerns were raised, they felt these would be acted on appropriately.