Carinyo Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care from a staff team who considered each person’s individual needs, preferences, and routines. Staff took time to support each person and in ways that promoted choice, dignity, and independence. People were actively involved in decisions about their care by staff and they consistently respected their wishes.

Specific health needs were recorded within people’s health and well‑being care plans. These plans included guidance for staff on what to do if a person’s health deteriorated and which health professionals, they should contact to ensure timely and appropriate support.

The provider shared a service user guide with people to give them information about the service. During the inspection, the guide was being updated so it could be more tailored to people’s individual needs.

People were able to share concerns with the provider and felt they were listened to. Feedback had been obtained from people and their families, and this was positive. The provider had also shared the complaints process with people, ensuring they knew how to raise any issues if needed.

Staff were aware of who they should contact in an emergency. The provider operated an out‑of‑hours support system, and the registered manager was available by telephone to offer guidance when needed.

Staff had received training to support their understanding of equality and diversity. The provider had considered how best to match people with staff who may be most appropriate to meet their individual needs which included, preference of gender of staff.

The provider had identified outcomes relating to people’s care and support needs which demonstrated how care was being planned or delivered in a way that promoted people’s wishes and preferences.”

The provider had identified plans to support people’s future wishes or aspirations. Care plans focused on people’s immediate needs and reflected their wish to remain in their own home for as long as possible. People’s preferences of how they would wish to be supported at the end of their life were not recorded.