Carinyo Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this

This service scored 63 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs.

People received an assessment of their needs, and these assessments were used to develop their care plans. This helped ensure care plans reflected each person’s individual requirements and preferences.

People and a relative confirmed they had been involved in the assessment process.

The provider planned people’s care and treatment with them, including identifying what was important and what mattered to them.

Malnutrition screening was in place to assist the provider in monitoring any nutritional risks. Eating and drinking care plans did not include people’s dietary preferences

The provider worked with the staff team to ensure they had access to, and understood, the person’s assessment of their needs.

Staff attended meetings remotely to share information and maintain consistent communication. Staff also worked with health professionals, such as physiotherapists, to support people’s mobility and ensure care was delivered in line with professional guidance.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider supported people to access healthcare professionals when required. Staff reported any concerns about people’s health promptly to the appropriate professional or to relatives, helping to ensure people received timely advice and intervention.

The provider monitored people's care and treatment to ensure care remained effective. Care plans were reviewed with people and their families although people supported could not always recall this.

Staff who were regularly involved in delivering people’s day‑to‑day care were included in reviewing or updating care records. A relative told us they had been involved in the care plan.

There was no evidence the provider routinely informed people about their rights in relation to consent. However, we did not find any indication, people were receiving care or treatment without their consent.

Capacity assessments had not been completed as part of the assessment process. The provider told us this was because both people currently using the service were presumed to have capacity, and there was no evidence to suggest otherwise. While this was appropriate, the absence of documented consideration meant the provider could not demonstrate how they had reached this conclusion or how they continued to monitor people’s capacity over time.