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Salisbury House Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 31 July 2018

The inspection took place on the 4 July 2018 and was unannounced.

Salisbury House Residential Home is registered to provide personal care for up to 37 older people and at the time of our visit the service was providing support for 36 people some of whom were living with dementia. The accommodation is provided in single and double rooms over three floors. Access to the upper floors is by way of stairs or passenger lift.

At the last inspection on 15th January 2016 the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is Good.

People and relatives told us they felt the service was safe. People remained protected from the risk of abuse because staff understood how to identify and report it.

The provider had arrangements in place for the safe ordering, administration, storage and disposal of medicines. People were supported to get their medicine safely when they needed them. People were supported to maintain good health and had access to health care services.

Staff considered peoples capacity using the Mental Capacity Act 2005 (MCA) as guidance. People’s capacity to make decisions had been assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The provider was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS).

People and their relatives felt staff were skilled to meet the needs of people and provide effective care. Staff felt fully supported by management to undertake their roles. Staff were given training updates, supervision and development opportunities.

People were encouraged to express their views and results of customer satisfaction surveys were positive. People and relatives felt listened to and any concerns or issues they raised had been addressed.

Staff supported people to eat and drink and they were given time to eat at their own pace. People’s nutritional needs were met and people reported that they had a good choice of food and drink.

The service had a relaxed and homely feel. Everyone we spoke with spoke highly of the caring and respectful attitude of a consistent staff team which we observed throughout the inspection.

People’s individual needs were assessed and care plans were developed to identify what care and support they required. People were consulted about their care to ensure wishes and preferences were met. Staff worked with other healthcare professionals to obtain specialist advice about people’s care and treatment.

People, staff and relatives found the management team approachable and professional.

Further information is in the detailed findings below:

Inspection areas

Safe

Good

Updated 31 July 2018

The service remains Safe.

Effective

Good

Updated 31 July 2018

The service remains Effective.

Caring

Good

Updated 31 July 2018

The service remains Caring.

Responsive

Good

Updated 31 July 2018

The service remains Responsive.

Well-led

Good

Updated 31 July 2018

The service remains Well-Led.