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Inspection Summary


Overall summary & rating

Good

Updated 21 July 2018

This unannounced inspection took place on 12 June 2018. At our last inspection in May 2016 the service was rated Good. At this inspection we found the service remained Good.

Clandon House provides accommodation and personal care for up to three people. At the time of our inspection there were three people living at the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At this inspection, we found robust processes were not in place to ensure people's personal allowances were managed appropriately. The recording of people's personal expenses and the overall management of personal allowances were not secure and open to abuse.

People received care and support based on their assessed needs, care plans and risk assessments.

Staff knew about safeguarding and protecting people from harm. The premises were clean and infection control practices were evident throughout the service.

People received their medicines as prescribed by their doctors. Staff were trained and experienced in the management and administration of medicines. They were well supported, supervised and had access to training related to their roles.

Staff understood the principles of the Mental Capacity Act 2005 (MCA) and people’s capacity to make decisions was assessed when required.

The staff recruitment process enabled the service to ensure there were suitable and enough staff to support people.

People's diversity and preferences were met by staff. The service provided meals that reflected people’s preferences. People were also supported to access healthcare and community facilities.

The management was open to new ideas and was willing to work with people, families, and health and social care professionals.

Inspection areas

Safe

Good

Updated 21 July 2018

The service remains Good.

Effective

Good

Updated 21 July 2018

The service remains Good.

Caring

Good

Updated 21 July 2018

The service remains Good.

Responsive

Good

Updated 21 July 2018

The service remains Good.

Well-led

Requires improvement

Updated 21 July 2018

The service was not always well led.

Robust systems were not in place to ensure people's personal allowances were managed safely.

The registered manager provided clear guidance and support to staff.

There were ongoing auditing and quality monitoring systems in place to ensure continuous improvement in the quality of the service.

The registered manager worked in close partnership with the relevant health and social care authorities.