Lowgate Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people were well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person said, “They (staff) are really good at helping me. They use an aid to help me stand. They talk me through what they are doing.” Another person said, “They (staff team) are lovely. We have fun with them as well as they help us. It feels as near to family as it can be.” People were not fully supported to experience a wide range of activities and broaden their horizons as there was currently no activity co-ordinator. The new management team told us they were in the process of recruiting to this role and in the meantime, staff were doing as much as they could.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.